Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to the volatile nature of  in-game items, we can’t issue a refund but we can replace the in-game item, permission, or role.

Additional non-returnable items:

  • Gift cards
  • Downloadable software and in-game products (We can replace them for you)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. If this is the case of an in-game item, please document as best as possible how you lost the item.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are trying to exchange an in-game item, please send documentation listed above in an email or comment a long with the return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the case of replacing an in-game item, we will simply give you a new copy of it. If its a role, we will regive it to you as well as make sure it 100% works.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at [email protected] for questions related to refunds and returns.


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